Operations, strategy, and technology : pursuing the competitive edge / Robert Hayes ... [et al.].

Enhanced descriptions from Syndetics:

Hayes is a founder of the Operations Strategy field, and all four authors are on the Harvard Business School faculty. In Operations, Strategy, and Technology: Pursuing the Competitive Edge--the long-awaited follow-up to the highly successful classic, Restoring Our Competitive Edge--Bob Hayes, Gary Pisano, Dave Upton, and Steve Wheelwright take a fresh look at the foundations of corporate success. This book addresses the basic principles that guide the development of a powerful operations organization, and describes how a company's operating and technological resources can be applied to create a sustainable competitive advantage in today's "new" (global and IT-intensive) economy. Achieving a competitive advantage through superior operations is what the authors refer to as the "operations edge."

Table of contents provided by Syndetics

• 1 Operations Management Confronts a New Millennium
• 2 Operations Strategy: Origins and New Directions
• 3 Capacity Strategy
• 4 Determining Organizational Boundaries: Vertical Integration and Outsourcing
• 5 Designing and Managing Operating Networks
• 6 Information Technology and Operations
• 7 Creating an Edge Through New Process Development
• 8 Creating an Edge Through Superior Project Management
• 9 Evaluating and Justifying Capital Investments
• 10 Sharpening the Edge: Driving Operations Improvement
• 11 Guiding the Pursuit of an Operations Edge
• Bibliography
• Index