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ITIL Foundation handbook

Contributor(s): Language: English Publisher: London : TSO, 2012Edition: 3rd edDescription: xi, 299 p. ill. 14 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780113313495
  • 9780113313501
Subject(s): DDC classification:
  • 658.4038 23
Other classification:
  • Qbabb
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000187221
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000187223
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000187220
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000187222
Dayloan Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000189388
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000189389
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000189390
Course literature Biblioteket HKR Biblioteket 658.403 ITIL Available 11156000189391
Total holds: 0

Enhanced descriptions from Syndetics:

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

"Published in association with itSMF UK"--Cover.

"Updated to the 2011 syllabus"--Cover.

Imported from: z3950cat.bl.uk:9909/BNB03U (Do not remove)