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The managed heart : commercialization of human feeling : Twentieth anniversary edition with a new afterword / Arlie Russell Hochschild.

By: Language: English Publisher: Berkeley, Calif. University of California Press, 2003Edition: 2. edDescription: xii, 327 sISBN:
  • 0520239334
  • 9780520239333
Subject(s): DDC classification:
  • 152.4 21
LOC classification:
  • BF531
Other classification:
  • Doka
  • Dodf
Holdings
Item type Current library Shelving location Call number Status Barcode
Book Biblioteket HKR Biblioteket 152.4 Hochschild Available 11156000197698
Total holds: 0

Enhanced descriptions from Syndetics:

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

Originally published: Berkeley : University of California Press, c1983.

Includes bibliographical references and index.

Dawson

Table of contents provided by Syndetics

  • Preface(p. ix)
  • Acknowledgments(p. xi)
  • Part 1 Private Life
  • 1 Exploring the Managed Heart(p. 3)
  • 2 Feeling as Clue(p. 24)
  • 3 Managing Feeling(p. 35)
  • 4 Feeling Rules(p. 56)
  • 5 Paying Respects with Feeling: The Gift Exchange(p. 76)
  • Part 2 Public Life
  • 6 Feeling Management: From Private to Commercial Uses(p. 89)
  • 7 Between the Toe and the Heel: Jobs and Emotional Labor(p. 137)
  • 8 Gender, Status, and Feeling(p. 162)
  • 9 The Search for Authenticity(p. 185)
  • Afterword to the Twentieth Anniversary Edition(p. 199)
  • Appendixes
  • A. Models of Emotion: From Darwin to Goffman(p. 211)
  • B. Naming Feeling(p. 233)
  • C. Jobs and Emotional Labor(p. 244)
  • D. Positional and Personal Control Systems(p. 252)
  • Notes(p. 253)
  • Bibliography to the Twentieth Anniversary Edition(p. 277)
  • Bibliography(p. 287)
  • Index(p. 317)