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The managed heart : commercialization of human feeling : Twentieth anniversary edition with a new afterword / Arlie Russell Hochschild.

Av: Språk: Engelska Utgivningsuppgift: Berkeley, Calif. University of California Press, 2003Utgåva: 2. edBeskrivning: xii, 327 sISBN:
  • 0520239334
  • 9780520239333
Ämnen: DDK-klassifikation:
  • 152.4 21
Library of Congress (LC) klassifikationskod:
  • BF531
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Bestånd
Exemplartyp Aktuellt bibliotek Placering Hyllsignatur Status Streckkod
Bok Biblioteket HKR Biblioteket 152.4 Hochschild Tillgänglig 11156000197698
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Förbättrade beskrivningar från Syndetics:

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

Originally published: Berkeley : University of California Press, c1983.

Includes bibliographical references and index.

Dawson

Innehållsförteckning levererad av Syndetics

  • Preface(p. ix)
  • Acknowledgments(p. xi)
  • Part 1 Private Life
  • 1 Exploring the Managed Heart(p. 3)
  • 2 Feeling as Clue(p. 24)
  • 3 Managing Feeling(p. 35)
  • 4 Feeling Rules(p. 56)
  • 5 Paying Respects with Feeling: The Gift Exchange(p. 76)
  • Part 2 Public Life
  • 6 Feeling Management: From Private to Commercial Uses(p. 89)
  • 7 Between the Toe and the Heel: Jobs and Emotional Labor(p. 137)
  • 8 Gender, Status, and Feeling(p. 162)
  • 9 The Search for Authenticity(p. 185)
  • Afterword to the Twentieth Anniversary Edition(p. 199)
  • Appendixes
  • A. Models of Emotion: From Darwin to Goffman(p. 211)
  • B. Naming Feeling(p. 233)
  • C. Jobs and Emotional Labor(p. 244)
  • D. Positional and Personal Control Systems(p. 252)
  • Notes(p. 253)
  • Bibliography to the Twentieth Anniversary Edition(p. 277)
  • Bibliography(p. 287)
  • Index(p. 317)